Shipping Policy
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We strive to get products out within a timely manner but there may be delays that are out of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Shipping option
USPS First Class Mail
Estimated delivery time
1-3 days
Price
Calculated at checkout
Shipping option
USPS Parcel Select Ground
Estimated delivery time
2-8 days
Price
Calculated at checkout
Shipping option
USPS Priority Mail
Estimated delivery time
1-3 days
Price
Calculated at checkout
Shipping option
USPS Priority Mail Express
Estimated delivery time
1 day
Price
Calculated at checkout
NOTE: These delivery times DO NOT include processing and packing times.
Local delivery
We do not offer local delivery. See local pickup options.
In-store pickup
You can skip the shipping fees with free local pickup at our store in Hueytown, AL. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-7 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9am to 5pm Monday through Thursday.. Please have your order confirmation email with you when you come.
International Shipping
We offer limited international shipping to the following countries
Shipping charges for your order will be calculated and displayed at checkout.
USPS International Estimated delivery time
up to 20 days
Price
Calculated at checkout
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. KittyBearKrafts.com is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at KittyBearKrafts@gmail.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
USPS DOES deliver to P.O. Boxes.
Refunds, returns, and exchanges
Summarize your return policy here and link out to your full return policy page if you have one.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at KittyBearKrafts@gmail.com with your order number and a photo of the item’s condition or use our "Contact us" page to upload a photo. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at KittyBearKrafts@gmail.com